Multi-Factor Authentication (MFA) / DUO Issues

To: Campus Community

From: Lisa Bono, Information Technology Services

The DUO platform used for Multi-Factor Authentication (MFA) for the Gold password systems, is experiencing issues where some users are being presented with "Invalid txid" error messages in the Duo Prompt during authentication.
The company has reported that you can still complete authentication by canceling an automatic push and requesting a new push authentication manually.

The folks at DUO are working on a resolution. Here is a link to their status dashboard:
Here is helpful information on how to authenticate with DUO:

If you are experiencing issues or have questions, you may submit an IT Request ticket at or contact the ITS Support Center by email at or call 831-459-4357.