Reminder: Campus Solutions and MyUCSC changes this weekend and system outage

To: UC Santa Cruz Staff

From: Lisa Bono, Information Technology Services

Reminder: Campus Solutions and MyUCSC changes this weekend and system outage

This is a reminder that major improvements to Campus Solutions and MyUCSC will be implemented over the weekend, July 8-9. MyUCSC will be merged with Campus Solutions. The consolidated system will retain the MyUCSC name and branding, and get a complete navigation redesign. As a result, MyUCSC will be unavailable Saturday, July 8 at 8:00AM through Sunday, July 9, Noon.

Video tutorials and additional information about this exciting change are available at https://its.ucsc.edu/myucsc/new-myucsc-nav.html.

What to do now to prepare for this change:
  1. If you haven’t done so already, be sure to edit your bookmarks to remove all characters after “https://my.ucsc.edu” so that the bookmark will function both now and on Monday.
  2. If you have MyLinks or Favorites saved in MyUCSC that you don’t want to lose, take note of them now so you can add them to the new interface on Monday. Favorites saved in Campus Solutions (ais-cs.ucsc.edu) will not be impacted.


What to do on/after Monday:
  1. Clear your browser cache. Instructions for clearing your browser cache can be found here: https://ucsc.service-now.com/kb_view_customer.do?sysparm_article=KB0015951
  2. Log in at https://my.ucsc.edu
  3. Peruse the Adviser and/or Staff Homepages to familiarize yourself with their contents.
  4. Check out the My Messages tile, which will be used to disseminate MyUCSC-specific campus messages to faculty, staff and students.
  5. Add tiles to the homepage of your choice (optional for administrative offices). See the Personalizing MyUCSC video tutorial linked above for instructions.
  6. Search for and re-add any Favorites that you had in the previous version of MyUCSC. See the Personalizing MyUCSC video tutorial linked above for instructions. This is not needed for Favorites saved in Campus Solutions.

If you have questions, please submit an IT Request ticket at http://itrequest.ucsc.edu, or contact the ITS Support Center by email help@ucsc.edu, telephone 831-459-HELP(4357).

Thank you.