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Customer Service
"Service, in short, is not what you do, but who you are. It's a way of living ...." -Betsy Sanders
From frontline to faculty, from staff to student, dining to donors--customer service is ever-present in higher education. Let’s talk about customer service as the matrix in which we live, and how we can serve and support our own team, our larger organization and our students.
Join us:
3:00-4:00
Friday, May 15
Zoom at: https://ucsc.zoom.us/j/3624437715
For optional reading and viewing around the concept of customer service we offer:
A brief Entrepreneur article by Scott Miller, of the Kirk Miller & Associates management consulting firm “Internal Customer Service: Getting Your Organization to Work Together.”
For multiple perspectives on customer service practices in higher education explore a curated series of 2-5 minute videos on the subject, available through Academic Impressions (AI): Everything You Need to Know to Improve Customer Service In Education. Register or log into this expansive, free resource with your UCSC email.
An Academic Impressions (AI) article What Does Customer Service in Higher Education Actually Look Like?, features a panel interview moderated by AI’s Sarah Seigle, centered around student services, but applicable to all of our relationships at work.
Finally, a provocative 17 minute Tedx talk by Professor Patrick McGhee explores the dark side of considering our students as customers. Dr. McGhee is a Fellow of the Royal Society of Arts, a UK National Teaching Fellow and a Fellow of the Higher Education Academy.
