Home / 2019 / August / Password Change Notice for UCSC Google Apps Coming August 26

Password Change Notice for UCSC Google Apps Coming August 26

To: UCSC Campus Community

From: Lisa Bono, Information Technology Services

August 22, 2019

Starting Monday, August 26, you will access all UCSC Google Applications using your Gold Password. This means you will no longer be able to access UCSC Google Applications using your Blue password. UCSC Google Applications include: campus email (@ucsc.edu), calendar, drive (docs, sheets, forms) groups, sites, etc. 

What to Expect on August 26

On Monday between 5:30 a.m. and 2:00 p.m., the change to log in with the Gold Password will take place. During this timeframe you will experience two things with your UCSC Google Account: 

  • Interruption

    • The interruption will be brief, lasting only a few seconds

    • Details of the interruption are in the How you Access Your Email section below.

  • Authenticate with your Gold Password

    • Your UCSC email will prompt you to authenticate using your gold password - be sure you have your Gold Password handy!

How You Access Your Email

To see how the change will affect you, select the option below that matches how you access your UCSC email. 

  • Web Browser (Chrome, Safari, Firefox, Edge, IE) details of what you will experience are found here.

  • Email Client (Thunderbird, Apple Mail, O365, PostBox, Spark, etc.) or any application that accesses any Google Suite applications (LucidChart, etc.), details of what you will experience are found here. 

  • Outlook Client - Outlook users will require a prerequisite step. Details of what you will experience are found here.

You only have to do these steps once. Afterwards, you’ll sign in to UCSC Google with your CruzID and Gold password. Multi-Factor Authentication (MFA) will apply if you are enrolled or your deadline has passed. 

Steps to Success

Follow these suggestions to make the switch from your Blue password to your Gold password as smooth as possible:

  • Know your Gold Password - many users save their passwords on their computers. For this change, you will need to type in your Gold password when you re-authenticate. Have it ready so you can enter it when requested.

  • Log in to your email using a Web Browser - Not sure how to navigate all of this change? Using a browser will take you immediately to your UCSC email account so you can stay productive - https://mail.google.com. 

Questions? 

Take a look at the Quick Tips and FAQ pages to find answers to your questions. 

If you still have questions, the ITS Support Center is ready to assist. You can call the Support Center at 459-HELP(4357). You may also submit a support ticket using the keyword G2G in the subject line at https://itrequest.ucsc.edu, or email: help@ucsc.edu.