A recent Zoom update may have caused some users to be signed out of the Zoom Desktop Client (App). This results in the user receiving the following message "Error: You are not authorized to start the meeting using the credentials you are signed in with" when attempting to host a Zoom meeting.
If you experience this issue, please follow these steps:
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Open the Zoom Desktop Client (Zoom.us App) and ensure that you are signed in to your Zoom account
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Once signed in, you should be able to launch Zoom meetings as usual
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Users can choose to stay signed in by selecting the "Keep me signed in" option
As a reminder, please report any issues you encounter to the ITS Support Center so we can provide assistance.
If you have questions, please submit a support ticket with the ITS Support Center at https://itrequest.ucsc.edu or by email help@ucsc.edu or telephone 459-HELP(4357).
